Customer is King
There is no business in the world who would disagree to the fact that customer centricity is central to the growth, success, and sustainability of a business.
Yet we have found that that only market leaders and sustainability competitive business directly involve their customers as co-creators of their brand and strategy journeys.
Customer insights is mostly gathered by means of hearsay from sales teams, occasional customer satisfaction surveys developed from a point of internal subjectivity or the good old-fashioned guess of what our customers require.
Involving your customers intimately in the day-to-day decision making of the business, will create competitive gain but more importantly set off a chain of exiting events resulting in your business 'VISION' being realised.
The Customer is King package is one of our flag ship services which we guarantee will change your perspective on customer value creation.
Business stage fit
Small- and Micro Enterprises
Included in Solution
An internal analysis is conducted to identify current customer engagement and information collection strategies.
Quantitative and quality customer surveys
During this phase, we engage directly with your customers using a combination of strategically constructed quantitative surveys as well as qualitative interviews with identified customers. Note: No customer engagements will occur without a comprehensive Non-Disclosure Agreements (NDA) being signed off prior to the engagement.
Armed with both the internal and external information gathered we diagnose the gap between actual customers’ requirements and perceived requirements.
The existing business model will be updated to align with customers specific requirements confirmed during the information collection phase.
Mechanisms will be developed and implemented for continuous feedback loops to ensure that customer value created is maintained.
On conclusion of the project, formal feedback of the analysis, its findings and the solutions implemented will be shared with your customers. This is a critical step as it will clearly communicate with your customer, 'We have listened and reacted to your requirements', something very few organisations actually do.
Engineering & Manufacturing
Infrastructure & Facilities
Medical & Pharmaceutical
Minerals & Mining
Tourism & Hospitality
Transportation & Warehousing
Wholesale & Retail